Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to fees paid directly to Baipar Inc. for Baipar products or services, including paid listings, subscriptions, featured or promoted placement, advertising and other paid features that Baipar may offer.

It does not govern purchases made directly from businesses, organizations or other third parties listed on Baipar. Those transactions are between you and the third party, and the third party’s own cancellation, return and refund rules apply.

This Policy supplements Baipar’s Terms of Use. Specific checkout terms may apply to a particular product or service. If they provide more specific or more favourable refund or cancellation rights, those terms apply to that purchase. Nothing in this Policy limits rights that cannot legally be waived.

2. Prices and charges

Before you complete a Baipar purchase, we will disclose the price, applicable taxes, billing frequency, renewal terms and any material mandatory charges that apply to that purchase.

Baipar will not rely on this Policy to add undisclosed mandatory fees after a purchase has been made.

3. Recurring subscriptions

If you purchase a recurring Baipar subscription, the billing frequency and renewal terms will be disclosed before purchase. Where automatic renewal applies, the subscription will renew until you cancel it or Baipar ends the service.

You may cancel a recurring subscription at any time through the cancellation method made available for that service or by contacting info@baipar.com. Cancellation stops future renewals. Unless the purchase terms state otherwise, you may continue using the paid feature until the end of the billing period already paid for.

Except where required by law or stated otherwise at purchase, cancelling a subscription does not automatically create a refund for the unused portion of the current billing period.

If Baipar materially changes the price or renewal terms of an existing subscription, we will provide any notice required by law and will not apply a new charge contrary to rights that cannot be waived.

4. One-time paid features, promotions and advertising

For a one-time paid feature that has not yet started, you may request cancellation before activation. If Baipar has not begun delivering the service and has not incurred a non-recoverable cost that was clearly disclosed before purchase, the amount paid will be refunded.

After a campaign, promotion, featured placement or similar service has started, fees attributable to the portion already delivered are generally non-refundable. If Baipar can stop an undelivered prepaid portion, we may refund the unused amount after deducting the value already delivered and any non-recoverable third-party cost disclosed before purchase.

If the checkout page or written order sets a defined campaign period, cancellation deadline, minimum commitment or custom deliverable, those specific terms apply to that purchase, subject to mandatory law.

5. Custom or project-based services

If Baipar offers custom digital work or project-based services, cancellation terms may depend on how much work has already been completed.

Before substantive work begins, a cancellation will generally qualify for a refund of amounts paid for work not yet performed, less any non-recoverable third-party cost disclosed before purchase. Once work has begun, completed work and committed costs are generally non-refundable, while prepaid amounts for work that will not be performed will be handled according to the written order and applicable law.

6. When Baipar will correct or refund a charge

Please contact us promptly if you believe you were charged incorrectly. Baipar will investigate and, where appropriate, correct or refund charges including:

• duplicate charges;
• charges caused by a Baipar billing error;
• a paid feature that Baipar cancelled before providing it;
• a material failure by Baipar to provide the paid service, where an appropriate replacement or extension is not reasonably available; or
• a refund or cancellation required by applicable law.

Where a service was only partially delivered, Baipar may provide a proportionate refund, service credit, extension or other remedy appropriate to the circumstances, unless applicable law requires a different remedy.

7. Promotional credits, discounts and free trials

Coupons, promotional credits, free trials and complimentary services have no cash value unless their terms expressly say otherwise.

If a free trial converts to a paid subscription, the conversion date, price and renewal terms will be disclosed before the paid commitment is created. Cancel before the stated conversion or renewal point to avoid the next charge, subject to any mandatory legal rights.

8. Refund method and timing

Refunds are ordinarily returned to the original payment method. If that is not reasonably possible, Baipar may use another lawful method after verifying the recipient.

Approved discretionary refunds are generally issued by Baipar within 10 business days. Your bank, card issuer or payment provider may require additional processing time before the credit appears. Refunds required by law will be issued within the legally required period.

9. Chargebacks and payment disputes

If you do not recognize a charge or believe a billing error occurred, please contact info@baipar.com so we can investigate promptly.

Nothing in this Policy prevents you from using a chargeback, card-network process or statutory remedy that is lawfully available to you. Baipar may provide the payment provider with relevant transaction records when responding to a payment dispute.

10. Statutory consumer rights

Consumer protection laws can provide cancellation, disclosure, refund or other rights in circumstances that cannot be excluded by contract. Those rights apply regardless of this Policy.

For online purchases, Baipar will provide required pre-purchase information and an opportunity to review and correct the transaction where applicable. If the law gives you a right to cancel or receive a refund because required information, a copy of the agreement, delivery or performance requirements were not met, this Policy does not restrict that right.

11. How to cancel or request a refund

Use the cancellation controls provided with your Baipar account or paid feature where available. You may also contact info@baipar.com.

To help us locate the transaction, include the account email address, order or invoice number if available, the paid feature involved and a brief explanation of the request. Do not send full payment-card numbers by email.

12. Changes and contact

Baipar may update this Policy for future purchases as products, billing methods or legal requirements change. Changes will not retroactively remove refund or cancellation rights that have already accrued.

Questions about refunds, billing or cancellations may be sent to info@baipar.com. Mailing address: 338-50 Burnhamthorpe Road West, Mississauga, ON L5B 3C2, Canada.