
Reliance Heating, Air Conditioning & Plumbing
About Reliance Heating, Air Conditioning & Plumbing
Reliance Heating, Air Conditioning & Plumbing is a HVAC, plumbing and electrical contractor serving Mississauga and its service area. Service is delivered at customer locations across the service area. Available features include appointments, booking or reservations, and on-site or mobile service.
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Frequently Asked Questions
01How do I contact the billing department?
For billing information and inquiries, you can contact us online or call 1-866-RELIANCE (735-4262) and select Option 3.
02What are the benefits of renting a water heater from Reliance Home Comfort?
Rental customers enjoy benefits that include no up-front equipment costs (just one affordable monthly or quarterly payment), lifetime service and repairs on all parts and labour, and guaranteed service from a large network of qualified, licensed technicians, including emergency service that is readily available.
03Why are my rates increasing?
In our continuing effort to offer trusted and reliable service, including an extensive network of licensed technicians, a responsive 24/7/365 call centre, and a wide variety of products, Reliance is increasing water heater rental rates this year. We are confident you will continue to be impressed by the quality of our products and service, as well as our competitive rates.
04How do I book a service appointment?
Reliance customers have access to easy online booking. If you are not yet a customer, call us at 1-888-837-1451.
05I'm moving, how do I report the move?
You can report your move to Reliance online. Visit our moving page to let us know your new details and arrange your account.
06How do I request a copy of my bill?
By signing up for myReliance e-billing, you can view and print up to 24 months of past e-bill history at no charge. To request that a paper copy of a recent bill be mailed to you, please contact us. Please note that charges may apply.
07Can two people be listed as the account holder?
There can only be one account holder. To request that an alternate authority be added to your account, please contact us.
08How often will I receive a bill?
Your Reliance bill is issued monthly or quarterly. With a myReliance account, you can access your e-bills online anytime and receive email notifications when your latest bill is ready to review.
09When will I receive my first bill?
Depending on the frequency and start dates, you may experience a slight delay in receiving your first bill. To conveniently receive all future bills with email notifications, register for paperless billing online at myReliance.
10My pre-authorized banking or credit card information has changed. How can I update it?
You can update your banking or credit card information online anytime by logging in to your myReliance account and selecting the 'Payment Account' option under 'Payments'.
11How can I confirm that my payment has been received?
Your myReliance e-billing account captures all payments you have made and keeps a history for up to 24 months, so you can review past bills and confirm payments. You can also call 1-866-RELIANCE (735-4262), select Option 3 then Option 1 to access payment history, including the date and amount of the last payment received.
12How do I pay my bill?
There are several convenient ways to pay: sign up for pre-authorized payments or make a one-time bank payment at myReliance; pay at any major Canadian financial institution or online through your financial institution's website (allow up to five business days for processing); call 1-866-RELIANCE (735-4262), select Option 3 then Option 1 to make a one-time MasterCard, Visa, or bank payment; or send a cheque by mail to Reliance Home Comfort, Payment Processing Centre, PO Box 4504 Station A, 25 The Esplanade, Toronto ON, M5W 4J8 (allow up to 10 days for processing).
13How can I get my account balance?
There are several ways to obtain your account balance: log in to your myReliance account to view your e-bills and last bill balance; call 1-866-RELIANCE (735-4262), select Option 3 then Option 1 to use the integrated phone payment system; or review the bottom portion of your paper bill statement.
14Having difficulties accessing your myReliance account?
You can reset your username or password online to regain access to your myReliance account.
15How can I set up paperless billing?
Reliance offers two convenient options for paperless billing. You can view both options and sign up today on our paperless billing page.
16What is myReliance?
myReliance is an online account that lets you view your e-bills and access payment options. You can view and download e-bills anytime with internet access, get email notifications when a new e-bill is ready, review e-bills and payment history for up to 24 months, and pay your balance or set up pre-authorized payments quickly and easily.
17How do I read my bill?
You can take a tour of the new bill design to understand each section of your Reliance bill. Visit the billing page to view the guided bill tour.
18Why is there a $1.25 charge on my bill?
Reliance includes a $1.25 charge for each paper bill to help reduce CO2 emissions and paper consumption. To avoid this charge, you can switch to e-billing.
19How do I fix a declined bank or credit card payment?
Did your Reliance payment fail due to a bank or credit card issue? It can happen for a number of reasons, and we can walk you through how to fix it quickly and easily. See our information on rejected payments for the steps to resolve it.
20How do I contact the billing department?
For billing information and inquiries, you can contact us online or call 1-866-RELIANCE (735-4262) and select Option 3.
21What are the benefits of renting a water heater from Reliance Home Comfort?
Rental customers enjoy benefits that include no up-front equipment costs (just one affordable monthly or quarterly payment), lifetime service and repairs on all parts and labour, and guaranteed service from a large network of qualified, licensed technicians, including emergency service that is readily available.
22Why are my rates increasing?
In our continuing effort to offer trusted and reliable service, including an extensive network of licensed technicians, a responsive 24/7/365 call centre, and a wide variety of products, Reliance is increasing water heater rental rates this year. We are confident you will continue to be impressed by the quality of our products and service, as well as our competitive rates.
23How do I book a service appointment?
Reliance customers have access to easy online booking. If you are not yet a customer, call us at 1-888-837-1451.
24I'm moving, how do I report the move?
You can report your move to Reliance online. Visit our moving page to let us know your new details and arrange your account.
25How do I request a copy of my bill?
By signing up for myReliance e-billing, you can view and print up to 24 months of past e-bill history at no charge. To request that a paper copy of a recent bill be mailed to you, please contact us. Please note that charges may apply.
26Can two people be listed as the account holder?
There can only be one account holder. To request that an alternate authority be added to your account, please contact us.
27How often will I receive a bill?
Your Reliance bill is issued monthly or quarterly. With a myReliance account, you can access your e-bills online anytime and receive email notifications when your latest bill is ready to review.
28When will I receive my first bill?
Depending on the frequency and start dates, you may experience a slight delay in receiving your first bill. To conveniently receive all future bills with email notifications, register for paperless billing online at myReliance.
29How can I get my account balance?
There are several ways to obtain your account balance: log in to your myReliance account to view your e-bills and last bill balance; call 1-866-RELIANCE (735-4262), select Option 3 then Option 1 to use the integrated phone payment system; or review the bottom portion of your paper bill statement.
30Having difficulties accessing your myReliance account?
You can reset your username or password online to regain access to your myReliance account.
31How can I set up paperless billing?
Reliance offers two convenient options for paperless billing. You can view both options and sign up today on our paperless billing page.
32What is myReliance?
myReliance is an online account that lets you view your e-bills and access payment options. You can view and download e-bills anytime with internet access, get email notifications when a new e-bill is ready, review e-bills and payment history for up to 24 months, and pay your balance or set up pre-authorized payments quickly and easily.
33How do I read my bill?
You can take a tour of the new bill design to understand each section of your Reliance bill. Visit the billing page to view the guided bill tour.
34Why is there a $1.25 charge on my bill?
Reliance includes a $1.25 charge for each paper bill to help reduce CO2 emissions and paper consumption. To avoid this charge, you can switch to e-billing.
35How do I contact the billing department?
For billing information and inquiries, you can contact us online or call 1-866-RELIANCE (735-4262) and select Option 3.
36What are the benefits of renting a water heater from Reliance Home Comfort?
Rental customers enjoy benefits that include no up-front equipment costs (just one affordable monthly or quarterly payment), lifetime service and repairs on all parts and labour, and guaranteed service from a large network of qualified, licensed technicians, including emergency service that is readily available.
37Why are my rates increasing?
In our continuing effort to offer trusted and reliable service, including an extensive network of licensed technicians, a responsive 24/7/365 call centre, and a wide variety of products, Reliance is increasing water heater rental rates this year. We are confident you will continue to be impressed by the quality of our products and service, as well as our competitive rates.
38How do I book a service appointment?
Reliance customers have access to easy online booking. If you are not yet a customer, call us at 1-888-837-1451.
39I'm moving, how do I report the move?
You can report your move to Reliance online. Visit our moving page to let us know your new details and arrange your account.
40How do I request a copy of my bill?
By signing up for myReliance e-billing, you can view and print up to 24 months of past e-bill history at no charge. To request that a paper copy of a recent bill be mailed to you, please contact us. Please note that charges may apply.
41Can two people be listed as the account holder?
There can only be one account holder. To request that an alternate authority be added to your account, please contact us.
42How often will I receive a bill?
Your Reliance bill is issued monthly or quarterly. With a myReliance account, you can access your e-bills online anytime and receive email notifications when your latest bill is ready to review.
43When will I receive my first bill?
Depending on the frequency and start dates, you may experience a slight delay in receiving your first bill. To conveniently receive all future bills with email notifications, register for paperless billing online at myReliance.
44How can I get my account balance?
There are several ways to obtain your account balance: log in to your myReliance account to view your e-bills and last bill balance; call 1-866-RELIANCE (735-4262), select Option 3 then Option 1 to use the integrated phone payment system; or review the bottom portion of your paper bill statement.
45Having difficulties accessing your myReliance account?
You can reset your username or password online to regain access to your myReliance account.
46How can I set up paperless billing?
Reliance offers two convenient options for paperless billing. You can view both options and sign up today on our paperless billing page.
47What is myReliance?
myReliance is an online account that lets you view your e-bills and access payment options. You can view and download e-bills anytime with internet access, get email notifications when a new e-bill is ready, review e-bills and payment history for up to 24 months, and pay your balance or set up pre-authorized payments quickly and easily.
48How do I read my bill?
You can take a tour of the new bill design to understand each section of your Reliance bill. Visit the billing page to view the guided bill tour.
49Why is there a $1.25 charge on my bill?
Reliance includes a $1.25 charge for each paper bill to help reduce CO2 emissions and paper consumption. To avoid this charge, you can switch to e-billing.
50How do I contact the billing department?
For billing information and inquiries, you can contact us online or call 1-866-RELIANCE (735-4262) and select Option 3.
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