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How do I open a support ticket?

Dashboard → Settings → Support. Write your message, attach a file if it helps, and send.

1 min read 1 section Updated 5 days ago
  1. Sign in and open the dashboard.
  2. Go to Settings → Support.
  3. Write what happened.
  4. Attach a screenshot with Attach a screenshot or file if it helps.
  5. Send.

What to include

  • What you were trying to do.
  • What happened instead, including any message word for word.
  • The listing name, if it concerns one.
  • A screenshot.

Anything you searched for and the assistant’s answer are attached automatically, so you do not have to explain it twice. You can see and remove that before sending.

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How do I reply to a support ticket?

Open the ticket, write in the Reply box, and press Send reply.

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What if I cannot sign in to open a ticket?

Use the email address on the support page. It needs no account.

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Can I attach a screenshot to a ticket?

Yes. Use "Attach a screenshot or file" when you write or reply.

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